Cypher Buyer Guarantee

The Cypher Buyer Guarantee protects buyers against failed or dishonest transactions while preserving fairness for sellers.

1. What the Buyer Guarantee Covers

The Buyer Guarantee applies when:

• An item is not delivered
• An item is materially misrepresented
• An item is damaged due to improper packaging

If a claim is approved, Cypher will issue a refund to the buyer.

2. How the Buyer Guarantee Works

• Buyer places an order through Cypher checkout (Stripe-secured)
• Seller ships within 48 hours
• Funds are held during delivery confirmation
• Buyer opens a dispute within the allowed timeframe
• Cypher reviews evidence from both parties
• A resolution is issued

3. Seller Accountability

When a Buyer Guarantee claim is upheld:

• Refunds may be issued from the seller’s balance
• Seller strikes may be applied
• Repeated claims may lead to account restrictions or removal

4. What Is Not Covered

The Buyer Guarantee does not cover:

• Buyer’s remorse
• Market price changes
• Minor disclosed imperfections
• Carrier delays when tracking shows delivery
• Damage from improper storage after delivery

5. Cypher’s Role

• Is not the seller of items
• Does not authenticate listings in advance
• Acts as a neutral platform and mediator
• Makes final determinations to protect marketplace integrity

6. Limitations

Cypher may:

• Deny claims lacking sufficient evidence
• Close claims filed outside policy windows
• Restrict Buyer Guarantee access for abuse

7. Appeals

Buyers may appeal decisions by contacting support@cyphertcg.com within 5 business days of resolution.